Abroahand Privacy Policy
Effective Date: April 10, 2025
1. Introduction
Welcome to Abroahand ("We," "Us," "Our," or "the Platform")! This Privacy Policy aims to explain how We collect, use, store, share, transfer, and protect the personal information You ("User" or "You") provide when using Our website (domain names may include "Abroahand," hereinafter referred to as "this Website") and related services ("Services").
We understand the importance of personal information to You and are committed to protecting its security and reliability. We strive to maintain Your trust by complying with applicable laws and regulations and adhering to industry-standard security practices to safeguard Your personal information.
Please read and fully understand this Privacy Policy carefully before using Our Services. This Privacy Policy is an integral part of Our Website Terms and Conditions. By using or continuing to use Our Services, You signify Your consent to Our collection, use, storage, and sharing of Your relevant information in accordanceance with this Privacy Policy.
2. What Information We Collect
To provide Services to You, ensure account security, and comply with laws and regulations, We collect personal information that You proactively provide during Your use of Our Services or that is generated as a result of using the Services:
2.1 Information You Provide Directly:
Account Registration Information: When You register for an Abroahand account, You may need to provide Your name, email address, phone number, company name, job title, country/region, etc. ("Registration Information").
Information Required for Services: To provide You with specific Services (such as translation, legal support navigation, accounting and tax management, human resources support, network services, company registration, import/export business support, business travel services, etc.), You may need to provide Us with necessary information and documents related to that service. This may include, but is not limited to:
Company documents (e.g., business license, articles of association, shareholder information)
Financial data (e.g., accounting books, statements, tax information)
Human resources information (e.g., employee information, labor contract templates, compensation structures, when You request related services)
Business plans, product information, brand logos, promotional materials
Content of documents requiring translation or processing
Passport information, visa details, travel itineraries for business travelers (when You request related services)
Payment Information: When You purchase paid Services, We may collect payment information necessary to complete the transaction (such as partial bank account details or transaction information processed through third-party payment channels), but We typically do not store sensitive information like full payment card numbers.
Communication Information: When You contact Us (e.g., via email, phone, or website form), We may collect Your contact information and the content of Your communications.
2.2 Information We Collect Automatically During Your Use of Services:
Log Information: When You use Our Website or Services, Our servers automatically record certain information, such as Your IP address, browser type, operating system, access dates and times, referring/exit pages, clickstream data, etc.
Device Information: We may collect information related to the device You use to access Our Services, such as device model, unique device identifiers, etc.
Cookies and Similar Technologies: We use Cookies and similar tracking technologies to collect and store information about Your preferences and navigation to optimize website functionality, analyze usage, and potentially personalize content. You can manage Your browser settings to refuse or delete Cookies.
3. How We Use Your Information
We will use the personal information collected for the following purposes:
Providing and Managing Services: To create and manage Your account, process Your service requests, fulfill Our obligations under the Service Agreement or Order Form, and deliver the various Services You request.
Communication and Support: To contact You, respond to Your inquiries and requests, send service-related notices (such as term updates, service changes, billing reminders), and provide customer support.
Improving and Optimizing Services: To analyze user behavior, understand service usage, maintain, improve, and optimize Our Website and existing Services, and develop new services.
Security and Safeguarding: For identity verification, security prevention, fraud monitoring, archiving, and backup purposes, ensuring the security of Our products and Services, and protecting the legitimate rights and interests of You, other users, or Us.
Payment Processing: To process payments for Your service fees.
Legal Compliance: To comply with applicable laws, regulations, court orders, other legal processes, or requirements from government authorities.
Marketing Purposes (If applicable and with Your consent): With Your explicit consent, We may send You information about products or services We believe may interest You. You can opt-out at any time.
4. How We Share, Transfer, and Publicly Disclose Your Information
4.1 Sharing: We will not share Your personal information with any companies, organizations, or individuals outside of Abroahand, except in the following circumstances:
With Your Explicit Consent: After obtaining Your explicit consent, We will share Your personal information with other parties. Specifically, as per the Terms and Conditions, if We recommend or connect You with third-party service providers (e.g., law firms, accounting firms), We will share necessary information after obtaining Your consent.
Necessary for Providing Services: To achieve the purposes described in Section 3 of this policy, some of Our Services may be provided by authorized partners or require sharing information with partners to be delivered. We will only share Your information for legitimate, specific, necessary, and explicit purposes, and only share information necessary to provide the service. Our partners are not authorized to use the shared personal information for any other purpose. These partners may include:
Technology service providers (e.g., cloud storage, data analytics, IT support providers)
Payment service providers
Professional advisors assisting Us in providing specific services (e.g., law firms, accounting firms connected with Your consent)
Legal Requirements: We may share Your personal information externally if required by mandatory provisions of laws and regulations, for litigation dispute resolution needs, or as requested by administrative or judicial authorities according to law.
4.2 Transfer: We will not transfer Your personal information to any company, organization, or individual, except in the following circumstances:
With Your explicit consent.
In the event of a merger, acquisition, or bankruptcy liquidation involving the transfer of personal information, We will require the new entity holding Your personal information to continue to be bound by this Privacy Policy, or We will require that entity to seek Your authorization and consent again.
4.3 Public Disclosure: We will only publicly disclose Your personal information under the following circumstances:
After obtaining Your explicit consent.
Disclosure Based on Law: We may publicly disclose Your personal information if required by law, legal procedures, litigation, or mandatory requirements from government authorities.
5. How We Protect Your Information
We have implemented security measures that meet industry standards to protect the personal information You provide, preventing unauthorized access, public disclosure, use, modification, damage, or loss of data. We will take all reasonably practicable steps to protect Your personal information. For example, using encryption technologies (like SSL) to ensure data transmission security; establishing access control mechanisms to ensure only authorized personnel can access personal information; regularly conducting security and privacy protection training courses to enhance employees' awareness of the importance of protecting personal information.
The internet environment is not 100% secure, and We will do Our best to ensure or warrant the security of any information You transmit to Us. If Our physical, technical, or administrative safeguards are breached, resulting in unauthorized access, public disclosure, alteration, or destruction of information that harms Your legitimate rights and interests, We will bear corresponding legal responsibilities (to the extent permitted by law).
In the unfortunate event of a personal information security incident, We will promptly inform You, in accordanceance with legal and regulatory requirements, about: the basic situation and possible impact of the security incident, the disposal measures We have taken or will take, recommendations for You to independently prevent and reduce risks, remedial measures for You, etc.
6. Your Rights
In accordanceance with relevant Chinese laws, regulations, standards, and common practices in other countries and regions, We guarantee Your exercise of the following rights regarding Your personal information:
Right to Access: You have the right to access Your personal information, except where laws and regulations stipulate otherwise.
Right to Rectify: When You find that the personal information We process about You is incorrect, You have the right to request Us to make corrections.
Right to Erasure: You may request Us to delete personal information in the following situations:
If Our processing of personal information violates laws and regulations;
If We collect or use Your personal information without Your consent;
If Our processing of personal information violates Our agreement with You;
If You no longer use Our products or services, or You deregister Your account;
If We no longer provide You with products or services.
Right to Withdraw Consent: Each business function requires some basic personal information to be completed. For the collection and use of additionally collected personal information, You can give or withdraw Your authorization and consent at any time.
Right to Obtain a Copy of Information: You have the right to obtain a copy of Your personal information.
Right Related to Automated Decision-Making (if applicable): In some business functions, We may make decisions based solely on non-manual automated decision-making mechanisms, including information systems, algorithms, etc. If these decisions significantly affect Your legitimate rights and interests, You have the right to request an explanation from Us, and We will also provide appropriate means for remedy.
Right to Deregister Account: You can deregister Your previously registered account at any time.
To exercise these rights, You can contact Us through the methods provided in Section 11 of this policy. We will respond to Your request within the timeframe stipulated by laws and regulations after verifying Your identity. Please note that for certain requests, especially where We are required or permitted by law to retain certain information, We may not be able to fully comply with Your request.
7. Data Storage and International Transfer
Storage Location: In principle, personal information collected and generated within the People's Republic of China will be stored within the territory of the People's Republic of China.
Retention Period: We will only retain Your personal information for the period necessary to achieve the purposes described in this policy, unless an extension of the retention period is required or permitted by law. When assessing the retention period, We consider the purpose of collecting the information, the nature of the information, and potential dispute resolution needs, among other factors. After the retention period expires, We will delete or anonymize Your personal information.
International Transfer: As We provide services to overseas enterprises, Your personal information may be transferred to countries or regions outside Your jurisdiction (e.g., transferred to China for Us to provide services, or if Our service providers are located in other countries). These countries may have different data protection laws. In such cases, We will ensure that Your personal information receives protection equivalent to that within Your territory. For example, We may request Your consent for cross-border transfer of personal information, implement security measures like data de-identification before cross-border data transfer, or sign standard contractual clauses as required by relevant laws.
8. Children's Privacy
Our Services are primarily aimed at businesses and adults. We do not knowingly collect personal information from minors under the age of 18. If You believe We may have unknowingly collected information from a child, please contact Us using the details in Section 11, and We will promptly verify and delete the relevant information.
9. Cookie Policy
We use Cookies to enhance Your website experience. For detailed information on how We use Cookies and how You can manage them, please refer to Our [link to a separate Cookie Policy page if needed, otherwise briefly describe or omit here].
10. Updates to This Policy
Our Privacy Policy may change from time to time. We will not reduce Your rights under this Privacy Policy without Your explicit consent. We will post any changes made to this policy on this page. For significant changes, We will provide a more prominent notice (e.g., website announcement, email, or in-app message). Significant changes referred to in this policy include, but are not limited to, major changes in Our service model, purpose of processing information, types of information shared, transferred, or disclosed, Your rights and how to exercise them, the responsible department for information security and their contact information.
11. How to Contact Us
If You have any questions, comments, or suggestions regarding this Privacy Policy, or wish to exercise Your privacy rights, please contact Us through the following means:
info@abroadhand.com
We will review the issue as soon as possible and respond within a reasonable timeframe (usually within 15 working days or a shorter period stipulated by law) after verifying Your user identity.